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Welcome to the dreamgardens information page.
We hope you'll find out all you need to know here, but if you are still
worried or uncertain about something, or would like to contact the dreamgardens
team, please email us. You can contact us at info@dreamgardens.co.uk.
If you have an urgent problem we will do our best to help from Monday
to Friday during office hours on 0161 445 4998
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Ordering
and Delivery |
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You can be certain that your transaction
is completely secure and safe when you buy from dreamgardens.co.uk. We use
WorldPay to handle our secure transactions, and every possible safeguard
is in place. Any details or order information which you provide to us will
be kept completely private in accordance with data protection laws. We accept
the following cards: Visa, Mastercard and all affiliated cards, Switch and
Delta debit cards. |
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Delivery charges for the UK are included in the price of all our products.
For our plant collections, however, if you live in the following postcode
areas or the Isle of Man or Northern Ireland, there may be an additional
charge of £4.50 and a slightly longer delivery time:
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| KA27 |
IV41 -49 |
PA 41 -49 |
| KA28 |
IV51 -56 |
PA60 - 78 |
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For Southern Ireland and the Channel
Isles, including Scilly, the extra charge will be £10 and extended delivery
times. |
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We will always do our best to rush
your order to you as quickly as possible. We use the best and fasted delivery
services available to us. Apart from our bespoke service, border designs
should reach you within 2-3 working days. However, please be aware that
plants may take between 5-10 working days to arrive. The bespoke design
service normally takes no more than a working week. Delivery times are not
guaranteed, and if delivery is delayed due to any cause beyond our reasonable
control we will contact you to let you know. |
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Upon delivery of goods, your signature
will be required, and after this point you become responsible for the plants.
You will need to specify where you want us to deliver your goods. This can
be your place of work if you prefer. If you will be out when the goods are
delivered you must tell us where you want them to be left. We cannot be
held liable for any loss or damage to the goods once they have been delivered.
Any battered boxes should be returned with the courier. |
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.If you experience any problems
with the delivery of your plants or their condition on delivery, we will
make every attempt to redeem the situation on your behalf. However, for
us to do this, you must quote your unique customer reference number. Email
us at info@dreamgardens.co.uk within 5 days of receipt of goods, quoting
your name, customer number, address and daytime telephone number, and giving
as much detail as possible about the nature of your complaint. |
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Due to the precarious nature of
living plants and their cultivation, it may not always be possible to include
the exact plants listed in the plant collections. Should this happen, we
reserve the right to substitute with care and creativity, similar plants
which will recreate the same effect in your garden. Customer satisfaction
is of the highest importance to us, and we will make every effort to ensure
that the plant collections are always of the best possible quality. We visit
our suppliers regularly and always know which plants are at their best at
any one time. |
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Terms and Conditions
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When you place an order
with dreamgardens, you agree to accept the following terms and conditions: |
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Orders are accepted at our sole
discretion and are subject to your credit or account card being authorised
for the transaction. |
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Our delivery charges are included
in the advertised price of the goods unless you live within certain postcode
areas or locations in which case an additional surcharge will be added to
the total value of your order at the time of ordering and with your full
permission. See point 2, ordering and delivery above. |
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We will take all reasonable care
to keep all information connected with your order secure but we cannot be
held liable for any loss that you may suffer if a third party obtains unauthorised
access to any data, including credit and account details you provide when
accessing or ordering from this website, unless this is solely due to our
negligence. |
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Illustrations and descriptions
of plants on the dreamgardens website are approximate and are for guidance
only. |
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We have made every effort to ensure
that information contained within the dreamgardens.co.uk website and its
associated printed materials is accurate and reliable, however we cannot
be held responsible for any loss or damage which may arise from the use
of such information. |
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All of the written, illustrative,
and design content of the dreamgardens website are our copyrighted property
or that of those who have granted us the right to use it. None of this material
may be used without our written permission. |
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These terms and conditions do not
affect your statutory rights as a customer. |
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We reserve the right to make changes
to this website and these terms at any time. |
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These conditions are governed and
construed by English law and any disputes will be resolved exclusively by
the English courts. |
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Supplier Information
You can order your plants with confidence from dreamgardens, as we use
reliable, established nurseries to supply your plants. They are excellent,
enthusiastic plantsmen who know their stuff and grow great plants.
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About Us
The Authors
The real authors are best friends in real life, and have plundered the
depths of their subconscious to create Annie and Suze, with whom they
identify to a lesser or greater degree, depending on the lunar phase.
They are both avid gardeners, and have many years experience in coping
with steep, shady conditions and dry sandy soil. By day their various
jobs include garden writing, professional garden designing, researching,
editing, and parenting. They are both passionate about empowering others
to garden successfully. You can contact them at info@dreamgardens.co.uk
The Designer
Our beautiful site was made possible by the techno-wizardry, design skills,
patience, and commitment of
John Boothe, e-mail ermintrude@freenetname.co.uk.
Picture Credits
Thanks and recognition are due to the National Gardens Scheme and John
Hampton of the Cottage Garden Society for supplying some of our images,
to which they hold the copyright.
For more information, visit their sites: www.ngs.org.uk and www.alfresco.demon.co.uk/cgs/index.html
All images are protected under copyright laws and may not be reproduced.
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Dreamgardens, Kingston Road, Manchester M20 2SB
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